When should you call 999

You should always call 999 if someone is seriously ill or injured, or their life is at risk.

Examples of medical emergencies include (but are not limited to):

• Cardiac arrest/ collapse/ unconsciousness
• Chest pain / heart attack
• Convulsions / fitting
• Stroke symptoms
• Traumatic / serious injury
• Severe burns / scalds
• Choking
• Drowning
• Severe allergic reactions.

If it's not a life-threatening emergency

If it is not a life-threatening emergency and you, or the person you are with, do not need immediate medical attention, please use other options available to you within the NHS.

	Self care Look after yourself or the patient at home. If you cannot stay at home, see if family or friends are able to help.
	Pharmacy Talk to your local pharmacist
	Your GP Visit or call your GP
	NHS 111 If you need medical help fast, but it is not life threatening call, call 111
	Walk-in centres / minor injury units Can you make your own way to your local A&E department, walk-in centre, minor injuries unit or urgent care centre? Arriving in an ambulance does not necessarily mean you will be treated more quickly at A&E.

Remember, 999 is a lifeline, please choose the right treatment for your needs
and allow us to make sure that we are able to help people who need us most.