Priority Three - Patient experience

Priority	Why we have chosen this priority	What we are trying to improve	What success will look like
Undertake an extensive patient survey programme to ensure that views are obtained from patients who have used different aspects of the service or are from seldom heard groups	We recognise that patients have different needs and access a variety of our services including being treated at home. This will enable us to understand their experiences and make changes to improve our future provision of care.	Valuable feedback from specific service users and more difficult to reach groups on their care and experience.	Bespoke user-friendly survey forms for patients to provide valuable feedback on their care and experience. Identification and removal of barriers to enable a more inclusive feedback process from all patient groups.
Fully embed the Patient and Public Involvement Strategy	We acknowledge that views of patients and their advocates is essential in improving experience and shaping our future to meet their needs.	Build on steps and successes achieved within years 1 and 2.	Implementation of year 3 objectives of the Strategy
Audit of Capacity to Consent forms.	We understand that some patients do not want to be treated or go to hospital and it is important to determine as to whether we are acting in their best interests and that they have a positive experience.	Appropriateness and quality of capacity to consent forms to aid safe decision making taking into account patient’s wishes.	High levels of compliance and identified actions for implementation if improvements are identified.
How we will monitor progress: Progress reported bi-monthly to the Quality Governance Committee and through the Patient Safety and Experience Group.
Responsible lead: Melissa Dowdeswell, Director of Nursing, Quality and Improvement
Date of completion:31 March 2024